Welcome to Ciao Tours - Your Window on Italy

Unique, Personalized, Independent Tours of Italy

Arlene Schroh

Over the past 21 years Ciao Tours has built a reputation as a boutique Tour Operator specializing solely in Italy. “Do what you know how to do, and do it well!” This team of Canadian and Italian women has been together for many years because Italy, and Canada, is where we live and raise our families. We have succeeded in Italy by building relationships based on trust and dedication, which in turn makes our clients experience in Italy the very best! We pride ourselves on knowing the family ran wineries and Agritourisms intimately and are eager to show our clients the warm and friendly hospitality they have to offer. I personally invite you to Italy to become part of our family. Arlene Schroh Buon Viaggio!

Arlene Schroh, Owner/Director

Guest Reviews

The highest compliment you can give Ciao Tours is to recommend us to your friends, family & business associates. "I nostri clienti sono sempre parte della nostra grande famiglia…grazie!”

Hello Romina,

Andy and I would like to thank you for an exceptional experience in Italy!

There really wasn’t one hiccup. Deana was there waiting for us at the airport upon arrival and was early for each of the times we were to be picked up. She is a delightful character and we enjoyed her company and assistance very much. Daniele, our guide in Rome, was extremely knowledgeable, very interesting, and just a charming human being.  Daniele will be remembered fondly, for me, as the face of Rome.

Luca, our guide in Florence, was articulate, knowledgeable, and undaunted by the pouring rain. We enjoyed our time with him as well.

Paula was also delightful and we completely enjoyed the tour of Sienna, San Gimignano, and dinner in the beautiful countryside.

The guides provided such a level of richness for us – we are very appreciative and feel that our experience of Italy was exponentially deeper than if we had gone in a group –  and most certainly – if we had gone on our own.

And Didi was fabulous. She was ever-present in a non-invasive yet very reassuring way.

The level of activity was about right for us – the only exception would be the day of the visit to the Uffizi and the Accademia. We actually didn’t attend the Accademia that day because we were already overwhelmed by our amazing experience in the Uffizi and didn’t feel we had the chops to navigate the crowds we anticipated at the Accademia. (Tourists can be so rude! She says as a tourist 😉

We have only two minor comments we wished had been slightly different given our tastes. We didn’t fully enjoy our dinner at Taverna Trilussa in Rome nor our dinner at Trattoria Antico Fattore in Florence. We would have preferred a more intimate environment than either provided – and when we were there – it seemed few Italians were. We had better experiences at other restaurants in both cities.

We have two other observations that you may (or may not!) want to consider. You may want to advise people in advance of the difficulty navigating on foot in various locations. Ancient Rome and Sienna, for sure, come to mind but other areas as well. For people with mobility issues it would be very problematic. Perhaps you catch this with your questionnaire. As well – the only challenge we faced was around the VAT. You may want to consider putting something in your booklet about asking for forms when one is shopping for clothes etc and spending more than 155 Euro.

In any event, overall, it was an amazing experience! Our highlights were Daniele, the tour of Tuscany, and that everything was brilliantly orchestrated and managed.

If you need recommendations, testimonials, or references – you can count on us. Happy to chat more if desired.

It was, indeed, an exceptional experience! We are thinking next of the Amalfi Coast!

Best regards,

Jane Duncan and Andrew Dutton, Calgary, AB , April 2019

We had a great trip. Your company did a great job.

Very pleased. 

The guides were first class all the way.

The Oldham and Goodwin Families, Bryan, Texas, March 2019

Hi Arlene!

Had a great time n everything was very well organized.

The driver in Milan’s the best (that’s why we kept asking for him).

Bernie and Valentina were also great.

Your team did a great job. Especially got to thank Didi who’s attended to everything perfectly.

Only thing we didn’t enjoy as much was the hotel in Milan. Apart from the night when we were upgraded, the other rooms were too small. Next time we’ll definitely get the 5* hotels instead.

All in all a very enjoyable trip. There’s still a lot of Italy we haven’t explored yet so we shall return.

Will definitely contact you again for our next trip and also spread the word about your agency.

Thanks again to you and the team.

Angela

The Remedios Family, Hong Kong, February 2019

Arlene,

It was an absolute pleasure from beginning to end. 

We really felt taken care of and felt we received great local insight from the guides wherever we went.

Hotels were great, enjoyed the proximity to key sightseeing.

The only thing that went slightly wrong is we got off at the wrong Venice train stop.  It would be good to point out that there are actually two Venice stops.  I guess I was feeling a little too comfortable or  “handled”!   : ) I rectified the problem quickly, but we probably lost and hour.  Not a big deal.

Also, you have a big list of restaurants….would’ve liked your top 3 recommendations, denoted by stars.

Your tour book was very helpful and thorough!

Thanks again!

The Crane Family, Appleton, WI, January 2019
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