Welcome to Ciao Tours - Your Window on Italy
Unique, Personalized, Independent Tours of Italy
Over the past 20 years Ciao Tours has built a reputation as a boutique Tour Operator specializing solely in Italy. “Do what you know how to do, and do it well!” This team of Canadian and Italian women has been together for many years because Italy, and Canada, is where we live and raise our families. We have succeeded in Italy by building relationships based on trust and dedication, which in turn makes our clients experience in Italy the very best! We pride ourselves on knowing the family ran wineries and Agritourisms intimately and are eager to show our clients the warm and friendly hospitality they have to offer. I personally invite you to Italy to become part of our family. Buon Viaggio!
The highest compliment you can give Ciao Tours is to recommend us to your friends, family & business associates. "I nostri clienti sono sempre parte della nostra grande famiglia…grazie!”
Arlene, We had a fantastic time!
Everything went smoothly with all the drivers, guides, and hotels. Rome was great and the itinerary you mapped out ran without any glitches.
The drivers and guides were very pleasant and knowledgeable.
Our only problem was the airline strike in Italy. Thanks to Laura notifying us, we were able to work out an alternative flight before going to the airport and being stuck. Laura was fantastic throughout our stay in Italy! We were in contact from day one, and she checked with me each day to make sure everything was right. She was especially helpful that last day to alert us of the flight situation and arrange transportation the next day! Having Laura there in Italy was not only great piece of mind, but as it turned out, essential to us to facilitate our return home!
Ciao tours did a fantastic job!
We thank you for arranging such a wonderful holiday for us.
We have already recommended you to many friends and hope they will use your services too!
Until next time!
The trip was wonderful! The private tours went well and I would certainly take this approach again in the future. It was nice to be able to pass up the long lines.
All of the hotels were good, especially in Rome and Venice. The hotel staff in Rome were very friendly, kind and made us feel very comfortable.
The rooftop area is a nice extra benefit. The hotel in Venice was very nice. The arrangement we had for the two rooms right next to each other worked very well.
The drivers were professional. The tour guides were well informed. I would suggest having the free time/time on our own after the scheduled tours. Sometimes the tour guides would have additional suggestions as to what else we might want to do on our own after the tour, but we would be leaving the next day.
The winery in Florence was beautiful. Unfortunately, it was rainy the day we were there but it was very nice. I would have liked to have spent more time in that area and would probably let go of the long drive to Pisa to do so. In our itinerary, it stated that we would have first class arrangements for both trains. Although we had first class from Rome to Florence, we did not have first class from Florence to Venice. Although this was not a major issue for us, it was misleading in the itinerary.
I would pass on the coffee at the hotel in Venice. We did not feel that we were dressed up enough to stop at such a nice hotel, so we were uncomfortable when we went inside to order coffee. With the trip on the train and boat, we dressed more casually for a day of travel.
One other minor suggestion, is to make the booklet you send with the details of the trip a bit smaller in size. It would have been nice to be able to fit it in my purse but it was to long in length. We liked having it with us because of the many suggestions for things to see and recommended restaurants but it was awkward to carry.
These suggestions are very minor. Overall, the trip was very nice and every detail was well planned out. I would definitely plan another trip with Ciao Tours if I go to Italy again and I would happily recommend this to others.
Thank you for everything,
We had a fabulous time! We are so grateful to Ciao and all you and the entire team did to make our trip so wonderful.
We had great drivers (especially Francis! Giovanni and Deana) great tour guides (especially Alberto, Lisa, Janet and Laura) and all of our accommodations and restaurant recommendations were great. Francis became a member of the family as he was with us the longest. He was so accommodating and thoughtful! Giovanni was also great even waiting with us at the Naples train station to make sure we got on the train ok and helped us with our luggage.
Claudia was the best always checking in with us and concerned about how my parents were doing. I could always ask her questions and make changes to our plans as needed. She was always so responsive. Very glad we got to meet her while we were in Siena at the beginning of the trip.
The apartment accommodations in Siena were probably more than we needed and were a bit out of the way from getting into Siena (we needed to take taxis). We loved Villa Poggiano the best and the beautiful Tuscany countryside. Our hotels in Sorrento and Rome were also nice and perfectly located.
The detailed itinerary was our life line and had all the info we needed and helpful advice.
If we had any complaints it would be our tour of Rome. The bike race was going on which made it challenging to get around but Deana seemed to always find a way. Paola however was not very good. Overall not a very pleasant experience in contrast to all the other guides that were very interesting, engaging and very accommodating with my parents.
Despite our tour guide, we still enjoyed Rome as we got into the Vatican and were even able to see the Pope!
All in all, a fabulous experience and we would highly recommend Ciao to anyone. We hope to go back some day and spend more time in Tuscany. We will certainly look to use you again.
Thanks again for all from the entire Iannetta family!
Hello Arlene, Romina and Claudia;
We would like to express our sincere thanks to each of you for making this such an amazing experience. Italy is absolutely beautiful.
We enjoyed the food, culture and sights. Thank you for sharing Italy with us.
From our first contact with Arlene to our goodbye with Claudia, we have received outstanding communication, support and advice.
From the beginning, we enjoyed planning our trip and your suggestions were helpful and right on the mark. Having Claudia touch base with us while we were in Italy was reassuring and welcoming.
We even put her to the test by not finding our driver in Florence at the train station. In no time at all, Claudia was able to get us together. She kept us updated on all changes. She was amazing.
Now that we are home we have returned with many precious memories because of your professionalism and commitment.