Welcome to Ciao Tours - Your Window on Italy
Unique, Personalized, Independent Tours of Italy
Over the past 20 years Ciao Tours has built a reputation as a boutique Tour Operator specializing solely in Italy. “Do what you know how to do, and do it well!” This team of Canadian and Italian women has been together for many years because Italy, and Canada, is where we live and raise our families. We have succeeded in Italy by building relationships based on trust and dedication, which in turn makes our clients experience in Italy the very best! We pride ourselves on knowing the family ran wineries and Agritourisms intimately and are eager to show our clients the warm and friendly hospitality they have to offer. I personally invite you to Italy to become part of our family. Buon Viaggio!
The highest compliment you can give Ciao Tours is to recommend us to your friends, family & business associates. "I nostri clienti sono sempre parte della nostra grande famiglia…grazie!”
Had a great time n everything was very well organized.
The driver in Milan’s the best (that’s why we kept asking for him).
Bernie and Valentina were also great.
Your team did a great job. Especially got to thank Didi who’s attended to everything perfectly.
Only thing we didn’t enjoy as much was the hotel in Milan. Apart from the night when we were upgraded, the other rooms were too small. Next time we’ll definitely get the 5* hotels instead.
All in all a very enjoyable trip. There’s still a lot of Italy we haven’t explored yet so we shall return.
Will definitely contact you again for our next trip and also spread the word about your agency.
Thanks again to you and the team.
It was an absolute pleasure from beginning to end.
We really felt taken care of and felt we received great local insight from the guides wherever we went.
Hotels were great, enjoyed the proximity to key sightseeing.
The only thing that went slightly wrong is we got off at the wrong Venice train stop. It would be good to point out that there are actually two Venice stops. I guess I was feeling a little too comfortable or “handled”! : ) I rectified the problem quickly, but we probably lost and hour. Not a big deal.
Also, you have a big list of restaurants….would’ve liked your top 3 recommendations, denoted by stars.
Your tour book was very helpful and thorough!
Thank You Ciao Tours for another wonderful, well-organized tour in Italy!
Our drivers were excellent-friendly, helpful and very skilled-Matteo Suti, our driver for three days while based in Montepulicano was exceptional. He was a traffic guide as well as an excellent driver and certainly went above and beyond. He showed us some special places that were not on the itinerary but he fit them in as time permitted.
And our Guides (except for Vinci) were wonderful! We learned so much from them and enjoyed their company immensely!
The apartments in both Montepulicano and Lucca were really good and the contact people unbelievably helpful!
But the Icing on the cake was out stop in Siena and to visit with Alessandra and having lunch, compliments of ciao Tours. As the expression goes, that was the Piece de resistance!!. The food and service at the restaurant were excellent (thank you again ) the visit with Alessandra was very special to us all-she is a real gem!!
Honestly, we could not have asked for more from this trip. But, of course, non of this would have been possible without Ciao Tours and their excellent, hands-on team.
Thank you, Arlene, Alessandra and all the team at Ciao Tours for making our return trip to Tuscany, an amazing experience!!!
Hello again Romina!
We had such a great time in Italy. So many great memories!
As promised, here is some feedback on our trip:
What we liked:
2. The Ciao tours booklet. Very complete. Chockfull of great info. Easy to follow along. Lots of things to pick and choose from on free days. Kim found your restaurant recommendations particularly helpful.
3. Being “followed”. It’s amazing the peace of mind we got from Didi following us. She helped with reminders, dinner reservations, logistics etc. It was easy to relax quickly knowing we had someone watching over us!
4. The pace of the tour. With the exception of November 6 (see below), we found the pace of the tour pretty much perfect for us. Activities in the morning, free time in the afternoon. Busy days, then free days. You clearly put a lot of thought into sequencing the tour.
5. The cooking class. A highlight for us. We really enjoyed Paolo and Lisa!
6. Super Luca the Walking Encyclopedia. Our guide Luca in Florence was so knowledgeable. He kept our attention for the full 4 hours. He adapted the tour very quickly to our interests based on the questions we were asking. Great sense of humor, polite, well spoken, very good English. All the guides were good but Luca stood out.
7. Hotel Metropole. Five star and the breakfast was insanely good!
Some comments and suggestions:
1. November 6 was too busy! It was the only day we could not do everything that was planned. We did the 4 hour walking tour with Luca and the Uffizi but skipped Accademia. Also, the amount of time allotted for Uffizi was not quite enough for us. Too much to see in a few hours, our tickets were for a 4:45 reservation and it closed just after 6:30 (maybe off-season hours??). Security on the way in took some time!
2. Hotel Pierre. Room was nice enough and location perfect relative to the Duomo, Uffizi etc. However, it was noisy (tourist market across the street) and the breakfast was really subpar.
3. Consider simply booking the car rental WITH the GPS included. Realistically, the GPS is indispensable.
4. Consider explaining to people early in the process that only one person needs an international driver’s license because the car rental includes only one driver and to add a driver is something like 10 Euros per day (I might have the number wrong). In our case we both got international licenses ($40 each at AMA here in Calgary), but said no the charge for the extra driver fees as we felt it was too much. So we spent $40 we otherwise wouldn’t have.
5. Perhaps review opening hours for tours after November 1. For example in Greve, Enotecca Falorni is closed Tuesdays and Wednesdays starting Nov 1. Most things were closed in Castellina for fall hours. Still, beautiful to walk around!
Garzie mille mille for such a wonderful tour. So well done!
Neil and Kim